Revolut

[IE] Revolut Pro account frozen 2 months now, chatbot hallucinating I need support. Revolut Pro customer for \\~18 months, happily, because like all the reviews said, Revolut is great until it isn't. Client payments are regular, weekly, same price points, all under €100. One payment got flagged in late May, account withdrawls restricted, I naively thought it would be sorted quickly enough as I'm doing everything above board, so I kept my pay links operational 🙃😭 Weeks pass by, Revolut finally seemed happy with everything I provided them, except they…

[HU]Revolut restricted my Pro account before the deadline and is now holding my payment. Avoid at all cost!! I’ve completely lost trust in Revolut. They gave me until **August 10** to provide additional documents for my Pro account. I didn’t even wait for the deadline and submitted everything immediately. Then they asked for more details such as: My LinkedIn profile My Upwork profile My contract My invoice Proof that the invoice had been paid by my client Instead of completing the review, they came back asking for even more documents and **restricted my account before the deadline they gave me**. Now I have a payment on the way that I can’t access because of their restriction. I asked for one simple compromise: temporarily lift the restriction for **3 days** so I could receive the payment while I gathered the extra documents they requested. They refused without offering any reasonable solution. I’ve been paying for the **Ultra plan** for years. I’ve paid subscription fees, transaction fees, and trusted them with my business. The moment I actually needed support, they completely failed me. Their customer support is an absolute joke: Every reply comes from a different agent. Nobody reads the conversation history. Questions are ignored. You get the same generic copy-and-paste responses over and over. Meanwhile, they keep increasing fees, replacing cashback with RevPoints, and making the service worse while charging customers more. If your business depends on getting paid on time, **don’t rely on Revolut**. They can restrict your account while you’re actively cooperating with their review and leave you unable to receive money, with no real explanation and no meaningful customer support. I’m moving my business elsewhere. I’d rather use **Wise**, **Payoneer**, or almost any company that treats its paying customers with basic respect. Has anyone else …

[SK]Appeal rejected even after proving source of funds – is there anyone from Revolut who can review this once more? Hi everyone, I’m posting here because I honestly don’t know what else to do. A few days ago, I was informed that my Revolut account would be closed. I immediately submitted an appeal and provided every document I was asked for, including my bank statements, salary slips and employment contract. Despite providing everything requested, my appeal was rejected. The only explanation I received was that my account activity “did not align with Revolut’s platform requirements.” No further details were provided.…

Revolut account blocked I'm utterly desperate and hoping someone can help. Revolut has blocked my account and it is where all of my money is. I am a New Zealander based in Italy where I started a small business. I use Revolut for all of my business banking. They recently asked me to provide my visa which is currently being renewed - very standard here in Italy (I have to reapply every year). When this happens there is a period where you are, in theory, here on an expired visa (but still legally as my renewal appointment is imminent). Revolut started chasing me for the new visa and I explained that my appointment is next week and the physical visa will arrive several months later. They gave me a four month extension on my account but alerts kept appearing on my account saying it was about to be restricted. I had to escalate the issue to the complaints team who wrote a huge apology, credited my account €75 and assured me there will be no restrictions on my account. Less than 24 hours later the account was restricted. I can no longer access any of my money. I am - honestly - terrified. This week I have to transfer a huge chunk of the money in this account for tax purposes. In the meantime I cannot operate my business as I cannot access my funds to purchase the day to day operational requirements. I am not joking when I say I have spoken to nearly 40 different agents. Each one tells me a different story, contradicting each other constantly. Each agent assures me they are now looking after my situation and are 'not going anywhere'. Literally an hour into our conversation they simply disappear and I am left having to explain my situation to a new agent. I have reached out to numerous people in both Italy and New Zealand who work at Revolut on LinkedIn for assistance - so far I have had no solutio…

[IT] Account restricted due to my expired residence permit but I have renewal appointment. I live in Italy, so the process of maintaining a valid residence permit is quite difficult. Most of the time, it is already expired because they give appointments after a year of expiration and then take three months to release the new permit, only for it to expire again after a month. My account got restricted due to not updating my documents in the app, and to be honest, I wasn’t really using Revolut. I want to resume using the bank for personal reasons, but customer support does not seem to know how to resolve my issue. I went through this a long time ago, and they were really helpful, but now that they have replaced many employees with AI, their customer support has become poor. The “live agent” just uses scripted responses with the help of ChatGPT. Does anyone know which email address I can contact where I can actually reach someone helpful and not just overseas workers who don’t have the authority to resolve anything?

[FR] Revolut account restricted and no update Hello, My Revolut account was restricted just one hour after I received my salary (£10,000). I haven’t been asked to provide any documents, yet they keep extending the review period without any explanation. As a result, I can’t pay my monthly bills, and I’ve been told the review could take weeks. I’m currently abroad, away from my home country, and I’m running out of money. I no longer have access to my own funds to cover essential living expenses. Is…

Revolut account restricted Anyone has a contact at Revolut? Last weekend my account was restricted along with 5 more people I know from friend of a friend. It seems like they just changed a trigger or something I am on holidays now and I barely use revolut for transactions but I have saving sitting there for 3 years in their stock markets. There is nowhere to see my account status, no documents were requested, support just says it’s “standard security checks” but I literally don’t have access to my account for a week with zero update. I literally was gonna open a business account this summer with them. Or do someone know if we can file an official complaint somewhere? Apparently on Revolut subreddit it can take months before the checks are “completed”

[IT] €1,000+ fraudulent transactions on Revolut (ITA) while traveling. App blocked, zero support, no phone number Hi everyone, I’m facing a critical security issue with my Italian Revolut account and desperately need advice on how to escalate this, as Revolut’s support system is completely failing me. **The Situation:** I am currently on vacation in Spain. Today, out of nowhere, **four unauthorized transactions** appeared on my Revolut credit card for **ITA Airways**, totaling **over €1,000**. **Important Security Detail:** I have **never** used this physical credit card. It has only ever been used via **Apple Pay**, which should be the most secure method available. Somehow, the card details were leaked or compromised. **The Current Nightmare:** 1. **Card Terminated:** As soon as I spotted the fraudulent charges, I immediately deleted/terminated the compromised card. 2. **Account Locked:** Shortly after, Revolut completely blocked my access to the mobile app. I can no longer log in. 3. **Zero Support:** Because I am locked out of the app, I cannot use the in-app chat to get support. To make matters worse, Revolut provides **no customer support phone number** on their website to handle urgent fraud cases like this. My money is now completely trapped, and because I have zero visibility or control over my account, I don't even know if more transactions are going through. Has anyone dealt with a complete app lockout during an active fraud incident? How can I reach a human at Revolut immediately when the app is blocked and there is no phone support? Any help, tags to official support handles, or escalation tips would be highly appreciated.

Should I hire a solicitor in Ireland after Revolut has frozen my personal account for over two months? Hi everyone, I'm looking for some advice from people familiar with Irish banking law or financial disputes. My personal Revolut account has been under restrictions since **6 May 2026**. More than two months have now passed. To be clear, I completely understand that banks have legal obligations to carry out AML and compliance checks. I am **not** complaining about the existence of those checks. My concern is how this review has been handled. So far: * my account has remained restricted for over two months; * I have not been asked to provide any meaningful documentation or explanation; * I have never been given a realistic timeframe for completion; * every contact with support results in the same answer: \"the review is ongoing.\" I submitted a formal complaint to Revolut. Interestingly, Revolut **upheld my complaint** and even offered compensation for the way the case had been handled. However, despite acknowledging shortcomings in their handling of the matter, the account restrictions remain in place. I have since: * referred the matter to the Financial Services and Pensions Ombudsman (FSPO); * submitted additional information to the FSPO as the situation has continued; * recently submitted a supervisory concern to the Bank of Lithuania, as Revolut Bank UAB is regulated there. At this point I feel I have exhausted all internal remedies. My questions are: 1. Is there any realistic benefit in instructing an Irish solicitor before the FSPO process is completed? 2. Is there any legal mechanism in Ireland that could compel Revolut to either complete the review or justify the continued restrictions? 3. Has anyone here instructed a solicitor against a bank in similar circumstances? 4. Roughly what would I expect to pay for: * an initial consultation; * a sol…

[DE] Revolut - Account frozen, offboarded, charged Hello, another frustrated ex-client to share experience with Revolut blocking bank services out of the blue, forces offboarding and charges fees for all of that. Revolut confirmed in early June that the account constraints would be due to a routince check after my sister transferred a Dollar balance to my Dollar account. That check took several weeks, resulted in Revolut's decision to offboard me as a client. Okay. And top of all: Revolut charges a wire fee for a USD balance transfer - even though it is Revolut that terminated the banking service contract. They asked me to convert USD to EUR. I told them I wanna keep USD and that is why I wanted to bank with Revolut: They offer multi-currency accounts, including USD accounts. But they terminated. Legal advisor told that bank-driven account closure and wind-down has to be free of charge. I need support as my request for a wire transfer free of charge is pending with Revolut. Feedback welcome.

[HU] [KZ] Revolut closed my account and €400 disappeared. Bank statement shows €0 opening and €0 closing balance. What should I do? Hi everyone, I'm really hoping someone here has experienced something similar or can point me in the right direction. My Revolut account was closed, and before it was closed I had around **€400** in it. This money was a **rental deposit refund** that someone from Hungary transferred to me. I never spent or transferred the money anywhere—I believed it was safely sitting in my account. I contacted Revolut and requested a bank statement. They sent me one (after verifying my identity with my date of birth), but the statement shows: * **Opening balance: €0** * **Closing balance: €0** It doesn't show the €400 at all. Unfortunately, I didn't take screenshots of my Revolut balance before the account was closed, and I know that's my mistake. However, **the person who sent me the money has proof that they transferred it to me**, so there is evidence that the payment was made. I also asked the sender whether the payment had been automatically returned after my account was closed, but they confirmed that **they never received the money back**. At this point, I have no idea where the €400 went. Has anyone dealt with something similar? * Is Revolut legally required to account for customer funds after an account is closed? * Why would a bank statement show a zero opening and zero closing balance if the account definitely received money? * Should I escalate this to the financial ombudsman or the Bank of Lithuania (since Revolut Bank is licensed there), or is there another authority I should contact first? Any advice would be greatly appreciated. €400 is a lot of money for me, and I'm honestly at a loss about what to do next. Thank you!

[CY] Unjustified 23-day corporate account freeze destroying a legitimate IT business Our corporate account (EMD INFOTECH LIMITED) has been completely restricted and our operational funds frozen for 23 consecutive days without a single explanation or warning. As a technology company, our daily operations rely heavily on making critical, time-sensitive payments for cloud servers, data centers, and global developers. By locking us out of our own legally earned capital for over three weeks, Revolut Business is causing severe, irreversible commercial and financial damage to our company, disrupting our payroll and core infrastructure. What is most unacceptable is the complete lack of professional diligence. We have repeatedly offered via chat to provide any invoices, contracts, or corporate documents required. Revolut's support explicitly confirmed in writing: \"We have all that is required from you at this stage. No further action is required.\" Furthermore, we filed an official complaint, and Revolut partially resolved it by awarding us a €55 compensation—a direct, written admission of their systemic delays and operational failure. Yet, despite paying compensation for their own mistake, their Compliance team continues to keep our funds hostage without any legal or judicial order. We have fully cooperated, there are zero pending documents, and absolutely no suspicious activity. This abusive, disproportionate practice is intolerable. We are officially filing a dispute with the Bank of Lithuania (their regulatory authority) today. Avoid Revolut Business if you want your company's funds to be safe and accessible.

[IE] Revolut security review has frozen large amounts of money from my account for over a week. Anyone experienced this? Hi everyone, My Revolut account has been under security checks since 24 June, and I still can’t access my funds. The review started after my partner, who had unfortunately been scammed, sent me €750 to keep safe. I immediately provided Revolut with all the documents they requested, and my partner’s bank (AIB) also contacted Revolut to confirm that I wasn’t involved in the fraud. Despite fully cooperating, the review is still ongoing. I’ve contacted support several times and explained that I need access to my money for everyday expenses, but I’ve only been told the review has been extended until 14 July. I understand security checks are necessary, but I’m worried about how long this is taking. Has anyone had a similar experience? How long did your security review last? Was your account eventually unfrozen? Is there anything else I can do to help move things along? Any advice or experiences would be greatly appreciated. Thanks!

Sent £500 to a closed bank account 3 weeks ago - money still missing. What should I do? I accidentally transferred £500 from my Revolut account to my sibling’s NatWest account, only to discover afterwards that they had already closed that NatWest account. I contacted Revolut straight away. They said they would raise an enquiry with NatWest to trace/recover the funds. It’s now been about three weeks and I haven’t had any meaningful update. The £500 has left my account, but it hasn’t been returned and obviously never reached my sibling. Has anyone been through this before? Is it normal for this to take this long? Should I be chasing Revolut, NatWest, or both? If the destination account was closed before the transfer, where does the money actually go? Is there anything else I should be doing to get this resolved?

[ES] Two bizarre transfer reviews in 48 hours over less than €12 total. Moving my funds back to my main bank. I wanted to share my experience as a new Revolut user. I opened my account two months ago specifically for an upcoming trip to India, intending to hold and convert my travel funds into Rupees. Everything was going smoothly until two days ago. Out of nowhere, I hit a \"transfer review\" for a tiny **€5 transfer sent by my husband**. It ended up failing the review, and now my husband is completely blocked from sending or receiving money from me. No explanation given. As if that wasn’t enough, **today I hit a second review** for a whopping **€6.08** from Amazon KDP. **The Support Experience:** I’ve spent much time in chats, cycling through 5 different agents in a single conversation. All of them gave the same copy-paste assurances that they are \"on top of the case\" and doing their best.. **My Solution:** I immediately moved all my money back to Open Bank, where I’ve never had a single issue in my life. Right now, my Revolut balance is at €0. **How I plan to use it now:** I’ll keep the account *only* for occasional ATM withdrawals while traveling. If I need cash, I will transfer the exact, immediate amount from Open Bank to Revolut and withdraw it instantly. **Final Verdict:** The whole experience felt incredibly bizarre. Blocking a life partner from sending €5 with zero explanation makes you feel like a hostage to arbitrary automated processes. It’s a shame, because I was actually considering moving my *nómina* (salary) here. Safe to say, this is a bank to never keep more than €10 inside.

[GB] my Revolut account restricted for over 2 weeks – funds (£5,200) held with no progress. Seeking advice. **Hi everyone,** **I’m looking for some advice on how to handle an ongoing issue with Revolut. My account has been restricted for over two weeks now, and my funds (£5,200) are completely inaccessible.** **Every time I reach out to support, I get the same copy-paste response telling me that the review will be resolved in \"9 calendar days.\" This cycle has been repeating, and the deadline they give me keeps passing with no change and no clear explanation.** **I’m becoming very frustrated as this is a significant amount of money for me.** **Has anyone else experienced this specific \"9-day\" loop with Revolut?** **Is there a way to escalate this beyond the standard in-app chat support?** **What formal steps can I take to get a real update on my case?** **Any advice on how to get them to actually look at my case rather than just sending automated messages would be greatly appreciated.**

[N/A] BLOCKING MONEY. PLEASE CAUTION Hello guys, I’m using Revolut as my second bank. Over a month ago I got all my money blocked, I cannot withdraw nor receive any type of payment. I have a ton of money in my account and I cannot do anything about it, I sent them millions of mails but this shitty AI keep answering me, I already talk with my lawyer and we are going to sue Revolut. Please be careful with your money in Revolut, any day your money can be freezed and you cannot do ANYTHING about it.

[GB]Warning for business owners — Revolut Business merchant account restrictions and what to expect I run a small UK agency and want to share an experience in case it helps anyone else considering Revolut Business as their main account, especially if you take card payments from clients. A larger-than-usual client payment landed in our merchant account from a legitimate, verifiable client (signed contract, proper invoice, the works). Within a day, the account was restricted pending a “security review.” No warning beforehand. What followed was five days of in-app chat support giving repeated, conflicting timelines. “24 hours.” “By end of day.” “By this time tomorrow.” “2 business days.” None of these were honoured. I was told a manager wasn’t available to take over the chat and that managers are bound by the same process anyway, so escalating internally didn’t really go anywhere. I provided every document they asked for, fully signed contract, invoice, the lot, within hours of being asked. It still took days to even get a templated “final response” to a formal complaint, which didn’t resolve anything or give a firm timeline. Meanwhile, as a small business, that held payment is real money I needed for payroll and to cover upfront costs to actually start delivering the work the client paid for. It’s not an abstract inconvenience, it directly affects whether you can pay your team on time. I’ve now escalated to the Financial Ombudsman Service, which is the right of any UK business banking customer if a complaint isn’t resolved satisfactorily. **My takeaway for other founders:** if you’re relying on a fintech as your primary merchant account for anything beyond small, predictable amounts, have a backup. A traditional business bank or a payment processor like Stripe alongside it means one frozen account doesn’t stop your whole business. I didn’t have that backup i…

[GB] £60,000 held and frozen by Revolut for months now However on the 5th of May they semi restricted my account with no inbound payments allowed. Again, I trusted Revolut so I did not transfer my money out (big mistake). On the 27th of May they fully restricted my account (basically frozen). UPDATE: 01/07/26 - they made the decision to close my account and allowed me to withdraw all my funds finally.

[GB] Account closed after providing docs asked by Revolut - help needed Hi everyone, Posting because I can't seem to get a straight answer through Revolut's in-app support. My account was restricted and then closed. Before that happened, Revolut asked me to verify my address and finance. I sent the documents they asked for, including proof of address and bank statements, and I tried to cooperate with the review as much as possible. Even after that, Revolut still closed the account. I was not told what was wrong with the documents, whether something was missing, or whether there was a specific concern with my account activity. Support only gave me generic replies, so I still do not understand what actually happened. Has anyone else had their account closed even after submitting ID and address documents? What happened after? I need support.