Revolut
Revolut account blocked I'm utterly desperate and hoping someone can help. Revolut has blocked my account and it is where all of my money is. I am a New Zealander based in Italy where I started a small business. I use Revolut for all of my business banking. They recently asked me to provide my visa which is currently being renewed - very standard here in Italy (I have to reapply every year). When this happens there is a period where you are, in theory, here on an expired visa (but still legally as my renewal appointment is imminent). Revolut started chasing me for the new visa and I explained that my appointment is next week and the physical visa will arrive several months later. They gave me a four month extension on my account but alerts kept appearing on my account saying it was about to be restricted. I had to escalate the issue to the complaints team who wrote a huge apology, credited my account €75 and assured me there will be no restrictions on my account. Less than 24 hours later the account was restricted. I can no longer access any of my money. I am - honestly - terrified. This week I have to transfer a huge chunk of the money in this account for tax purposes. In the meantime I cannot operate my business as I cannot access my funds to purchase the day to day operational requirements. I am not joking when I say I have spoken to nearly 40 different agents. Each one tells me a different story, contradicting each other constantly. Each agent assures me they are now looking after my situation and are 'not going anywhere'. Literally an hour into our conversation they simply disappear and I am left having to explain my situation to a new agent. I have reached out to numerous people in both Italy and New Zealand who work at Revolut on LinkedIn for assistance - so far I have had no solution. I truly do not know what to do so any advice would be appreciated.
