Revolut

Revolut is closing my account after I reported a scam - how is this fair? I recently transferred €50 to someone on Telegram for a subscription. After receiving the payment, they blocked me and I realized I had been scammed. I immediately reported the transaction to Revolut to try to recover my money and hopefully prevent other customers from being scammed. Shortly afterwards, my account was placed under review. I couldn't receive my salary, make card payments, transfer money or withdraw cash. Revolut has now told me that my account will be closed on October…

Revolut closed my account without any explanation — and still refuses to answer me I’m sharing my experience because I’m extremely frustrated with how this situation has been handled, and I’d like to know whether anyone else has experienced something similar. Revolut decided to close my account without providing me with a clear explanation for the decision. I tried to obtain clarification directly from Revolut, but I was unable to get a satisfactory answer. As a result, I also submitted a formal complaint to the Bank of Portugal (Banco de Portugal) in an attempt…

[GB] Revolut has restricted mine account As the title suggests revolut has restricted my account and they keep extending the deadline . It’s been since the 27th of July . What is there to do ? Is legal action available or worth it at this point ?

[NL] Account getting closed, Revpoints unredeemable I received an e-mail stating that my account was being closed, and that I had 2 months to redeem my Revpoints. However upon trying to redeem Revpoints for Flying Blue miles, it did not work. As usual support first came with all kinds of irrelevant responses, but eventually said that I couldn't redeem them, adding their usual BS "we understand this is disappointing". So what they wrote in the closure e-mail was a lie, and Revolut is effectively stealing 12k…

[NO] Revolut closed my account For reference, I am a university student studying in Spain. Originally from Norway. I have the Ultra subscription and I’ve always used it to transfer to friends in Spain and to pay my rent. I tried to appeal didn’t seemed like they even looked at it just shut it down. Has it happened to any of you and how did you get support? Update: This happened to two of my other Norwegian friends even people not living in Spain. And also one of their fathers. Maybe they are purging Norwegian accountants

[DE] Revolut blocked my legally protected P-account funds due to a technical issue – police report, no access to food, and hours of generic responses Hi everyone, I’m wondering if anyone has experienced something similar or has any advice on what I can do. I have a **P-account (protected bank account)** with Revolut. The money on the account is **below my legally protected monthly exemption amount**, meaning I should still have access to it even if there is an active garnishment. Today, a **new garnishment** was placed on my account. Instead of applying the legal protection of my P-account, Revolut blocked my available funds, leaving…

CIFAS marker wrongly added to credit file **Hello all!** TLDR Version: Revolut incorrectly applied a CIFAS marker over 2 and a half years ago, it fucked me up substantially, as well as my credit file & a mortgage application. I recently found out about it & submitted an appeal to have it overturned, it was instantly successful and now I want to know what my next steps are because of this blatant & damaging mistake by Revolut... **Short backstory:** I recently applied to open a new bank account and was instantly declined. I called the bank's application helpline to find out why, and they told me there was a CIFAS marker against my name. They advised me to either contact the bank that had placed the marker and request a Subject Access Request (SAR), or contact CIFAS directly for a Data Subject Access Request (DSAR). I had no idea who had placed the marker, so I requested a DSAR from CIFAS. About 10 days later, the report arrived and showed that Revolut had placed a **\"Misuse of Facility\"** marker against me. I contacted Revolut to understand why, and they replied asking for information about a £660 transaction from March 2024. I immediately knew what transaction they were referring to. It was a private sale of a pair of trainers. As far as I was concerned, the sale had gone perfectly. I had Royal Mail tracking confirming delivery, and the buyer even confirmed they had received the trainers. After that, I never heard from them again. It turns out the buyer had apparently disputed the payment, either by claiming they never made the transaction or by alleging that I never sent the trainers or never owned them in the first place. Thankfully, appealing the decision was straightforward. I was able to provide all the evidence proving the transaction was genuine, and within five days of my initial e…

[ES] Revolut is closing my account of several years over €65 someone sent me by mistake — no reason given, appeal denied, no escalation possible \\[ES\\] I’ve been a Revolut customer for years. Clean history, no disputes, no flags. I used it as my main card for international spending and, more importantly, to hold stocks and crypto. **What happened** A few weeks ago someone I’ve never interacted with sent me €65. I assumed it was a scam — I’ve had strangers message me before either asking for money or sending it. So I did nothing and didn’t touch it. That person then filed a claim…

Had my account frozen for 18 days now. Can’t get access to any of my money. They just don’t care.

[IE] Revolut Account Closure - unhappy customer. Help/support? i have been a loyal revolut customer for years now. I use the app for day to day expenditure and more recently in a joint account with my wife. I have never used it for crypto or investment. unfortunately the below all started quickly after upgrading to a premium account I received an email 6 weeks ago that as a standard process of review they required further information. the email specified a date and that if the documents were not upload restrictions would be placed until I uploaded them. I unfortunately missed this date due to personal/work reasons. I uploaded the documents 4 days later but at this stage my account was ‘blocked’. they went on to rejected my submission which included year end tax certificate and monthly payslips x 3. i then tried to contact via chat support and ultimately via a complaint process but I feel like I am constantly chatting with a ‘bot’ or someone who is not really listening to me and simply stating that the decision cannot be overturned. also there was a recent Irish times article detailing a very similar situation. Again I mentioned this in my complaint process but it was not acknowledged i I have also posted a letter to the Dublin space in WeWork but again they Returned a dissatisfactory response has anyone been in a similar situation? Is there even a point in further pursuing this? incredibly frustrating - it is as if they do not want customers

[LV] Revolut is closing my account Then one day, out of nowhere, Revolut asked me to explain a few transfers. I gave them a detailed explanation for every transaction they asked about. The very next day my account was frozen. They told me the review could take up to 30 days, but ironically, later that same day I got another message saying they had decided to close my account.

[DE] Revolut has frozen €30,000 for over a month without explanation – what can I do? Hi everyone, I’m looking for advice because I’m running out of options. My personal Revolut account has been restricted since **23 June 2026**. Around **€30,000** of my own money is currently inaccessible. Since then: I have contacted Revolut support many times. My case has been escalated several times. I submitted a formal complaint. I have provided all requested information. I only receive generic responses telling me to wait. Revolut has never explained why my account is still restricted, whether they…

[VN] Revolut Ultra credit card frozen due to $0.23 Grab fare re-adjustment I’m an Aussie living in Vietnam. Revolut detected a tiny fare re-adjustment by the Grab ride-share app as “potential fraud”. Submitted the documents required to unfreeze the card but no idea when it’ll be reviewed. Anyone else dealt with this? I can still use my debit card, but prefer to use the CC for extra RevPoints. $0.23 😭 UPDATE: Card just got unblocked. Resolved in under 24hrs 👍🏻

[GB] My 5-month, five-front war with Revolut — nationality-based trading block, a vendor that exists and doesn't exist, and a bug that filed its own tax return *Disclaimer: this post is purely for informational/entertainment purposes. It's not a plea for sympathy or an attempt to "vent a complaint" here — any actual complaints are being pursued through the proper legal and regulatory channels (FOS, ICO, formal Letter Before Claim). This is just the comedy highlight reel.* Long one, but it's a hell of a ride. Grab a coffee. **Part 1: The trading block** 23 February: buy orders on my investment account got restricted. Revolut's own final response…

[IE] Revolut Pro account frozen 2 months now, chatbot hallucinating I need support. Revolut Pro customer for \\~18 months, happily, because like all the reviews said, Revolut is great until it isn't. Client payments are regular, weekly, same price points, all under €100. One payment got flagged in late May, account withdrawls restricted, I naively thought it would be sorted quickly enough as I'm doing everything above board, so I kept my pay links operational 🙃😭 Weeks pass by, Revolut finally seemed happy with everything I provided them, except they…

[HU]Revolut restricted my Pro account before the deadline and is now holding my payment. Avoid at all cost!! I’ve completely lost trust in Revolut. They gave me until **August 10** to provide additional documents for my Pro account. I didn’t even wait for the deadline and submitted everything immediately. Then they asked for more details such as: My LinkedIn profile My Upwork profile My contract My invoice Proof that the invoice had been paid by my client Instead of completing the review, they came back asking for even more documents and **restricted my account before the deadline they gave me**. Now I have a payment on the way that I can’t access because of their restriction. I asked for one simple compromise: temporarily lift the restriction for **3 days** so I could receive the payment while I gathered the extra documents they requested. They refused without offering any reasonable solution. I’ve been paying for the **Ultra plan** for years. I’ve paid subscription fees, transaction fees, and trusted them with my business. The moment I actually needed support, they completely failed me. Their customer support is an absolute joke: Every reply comes from a different agent. Nobody reads the conversation history. Questions are ignored. You get the same generic copy-and-paste responses over and over. Meanwhile, they keep increasing fees, replacing cashback with RevPoints, and making the service worse while charging customers more. If your business depends on getting paid on time, **don’t rely on Revolut**. They can restrict your account while you’re actively cooperating with their review and leave you unable to receive money, with no real explanation and no meaningful customer support. I’m moving my business elsewhere. I’d rather use **Wise**, **Payoneer**, or almost any company that treats its paying customers with basic respect. Has anyone else …

[SK]Appeal rejected even after proving source of funds – is there anyone from Revolut who can review this once more? Hi everyone, I’m posting here because I honestly don’t know what else to do. A few days ago, I was informed that my Revolut account would be closed. I immediately submitted an appeal and provided every document I was asked for, including my bank statements, salary slips and employment contract. Despite providing everything requested, my appeal was rejected. The only explanation I received was that my account activity “did not align with Revolut’s platform requirements.” No further details were provided.…

Revolut account blocked I'm utterly desperate and hoping someone can help. Revolut has blocked my account and it is where all of my money is. I am a New Zealander based in Italy where I started a small business. I use Revolut for all of my business banking. They recently asked me to provide my visa which is currently being renewed - very standard here in Italy (I have to reapply every year). When this happens there is a period where you are, in theory, here on an expired visa (but still legally as my renewal appointment is imminent). Revolut started chasing me for the new visa and I explained that my appointment is next week and the physical visa will arrive several months later. They gave me a four month extension on my account but alerts kept appearing on my account saying it was about to be restricted. I had to escalate the issue to the complaints team who wrote a huge apology, credited my account €75 and assured me there will be no restrictions on my account. Less than 24 hours later the account was restricted. I can no longer access any of my money. I am - honestly - terrified. This week I have to transfer a huge chunk of the money in this account for tax purposes. In the meantime I cannot operate my business as I cannot access my funds to purchase the day to day operational requirements. I am not joking when I say I have spoken to nearly 40 different agents. Each one tells me a different story, contradicting each other constantly. Each agent assures me they are now looking after my situation and are 'not going anywhere'. Literally an hour into our conversation they simply disappear and I am left having to explain my situation to a new agent. I have reached out to numerous people in both Italy and New Zealand who work at Revolut on LinkedIn for assistance - so far I have had no solutio…

[IT] Account restricted due to my expired residence permit but I have renewal appointment. I live in Italy, so the process of maintaining a valid residence permit is quite difficult. Most of the time, it is already expired because they give appointments after a year of expiration and then take three months to release the new permit, only for it to expire again after a month. My account got restricted due to not updating my documents in the app, and to be honest, I wasn’t really using Revolut. I want to resume using the bank for personal reasons, but customer support does not seem to know how to resolve my issue. I went through this a long time ago, and they were really helpful, but now that they have replaced many employees with AI, their customer support has become poor. The “live agent” just uses scripted responses with the help of ChatGPT. Does anyone know which email address I can contact where I can actually reach someone helpful and not just overseas workers who don’t have the authority to resolve anything?

[FR] Revolut account restricted and no update Hello, My Revolut account was restricted just one hour after I received my salary (£10,000). I haven’t been asked to provide any documents, yet they keep extending the review period without any explanation. As a result, I can’t pay my monthly bills, and I’ve been told the review could take weeks. I’m currently abroad, away from my home country, and I’m running out of money. I no longer have access to my own funds to cover essential living expenses. Is…