Wise

@kaarmann my wise account is being closed with funds frozen and I have no point of contact at the bank !! Can you help?

@Wise #WISEEUROPE is blocking transfers and keeps money blocked for several months or even years. For everybody to be safe - I advise to change banking institute.

Out of the blue @Wise decided to close my account: "Your Wise account will be closed on 25 December 2026. This is because you haven’t verified your details as requested in our previous emails." This is outrageous, I've never received any requests from them for any information! https://t.co/etMOfRFoSs

@Wise I transferred €1,000 from my own bank account to my own Wise account. Both are under my name. Wise immediately suspended my account. I provided all requested documents, but my appeal was rejected. Please review my case and help me access my funds. @wise_supporter

@Wise it’s been over 3 weeks, Wise still cannot complete verification on my account due to glitches on their side. Frozen my money!!!

4+ years as a loyal Wise customer. Account closed overnight, zero explanation, income cut off. My appeal auto rejected in seconds, no real review. Now days of silence after I finally got a reply. Genuinely exhausting trying to run a business through this. @Wise do better.

@Wise — I need your urgent attention regarding a payment that has been stuck for months. Facebook confirmed that my payment of approximately $3,100 was sent to my Wise account on December 22. However, my Wise account had already been disabled/closed on December 14. I have official proof from Facebook confirming that the payment was sent, including the payment reference/details. I also have documentation regarding my Wise account closure. According to Wise’s own information, payments sent to a disabled account should be returned to the sender. However, after months of waiting, the payment has neither reached me nor been returned to Facebook. I have contacted Wise multiple times, but I have not received a meaningful resolution or a clear explanation of where the funds currently are. This is my money, and I should not have to keep waiting indefinitely while Facebook says the payment was completed and Wise has not provided a clear resolution. @WiseSupport — please investigate this case urgently and confirm: Where is the approximately $3,100 payment? Was the payment received by Wise? If the account was disabled, why has the payment not been returned to Facebook? What is the current status of the funds? What specific action is required to resolve this? I have all the supporting documents and payment proofs and can provide them privately through the appropriate support channel. Please escalate this case to the relevant payments team and provide me with a clear response. I am publicly raising this because I have been trying to resolve it privately for months without a satisfactory response. @Wise @WiseSupport

received an email that our account is closed overnight with no intimation, the only option I got was to appeal, which we have done, and support team is not able to give a TAT, our funds are blocked causing us significant business disruption. Kindly help @Wise

@Wise u have blocked my account without any notice or explanation & u are still holding €3,000 of my money without refunding it. I want an immediate explanation & the full refund without delay. Its 12 days now. Highly irreliable & my friends have already started deleting wise

@Wise My account has been blocked, and I have no way to contact you directly about the issue. Please help me understand what happened and how I can resolve it.

Hello @Wise you have just frozen my account so I can't access my own money - even though I have been with you for years — and also have a business account frozen which I need to run my business @five_books - why - because I'm married to a British MP?!? How is this legal @TheFCA

Wise closed our small business' account on a payday, with all assets frozen. We were repeatedly being asked for same documents over and over. Provided all documents, proofs, bank statements etc. Then, few days ago - sudden closure of account with all funds frozen. On a payday. UPDATE>> after several calls, emails, chats and formal complaint, account was temporarily unblocked (not cleared yet though).

Wise account blocked for proof of funds. Support is stuck in a loop, asking for the same documents every day. Any advice? Hi everyone, I’m in an absurd situation with Wise's source of wealth checks and I need advice from anyone who might have dealt with this before. My account has been restricted, and to unblock it, I provided very clear and legal documents proving the origin of the funds: An official will/testament Bank statements The related receipts The issue is with their customer support. Every day they give me a different version of the story and keep asking for the exact same documents I have already uploaded, without ever approving them or giving a real reason for the rejection. It’s an endless loop and it feels like I’m only dealing with automated, copy-paste responses. Has anyone experienced this kind of block? 1. Is there a specific way or channel to escalate this to a higher department so a competent human can review the documents? 2. Does it make sense to immediately file a complaint with a financial ombudsman to force them to respond? Thanks for any help.

Wise closing my account after 4 years - appeal rejected Freelancer, used Wise for 4 years. Client payments in, normal spending out (online + in-store, several countries) Last week: banner saying the account is restricted and will close on Sept 22. Card dead, can't send or receive. No warning, no reason given. Appealed, rejected — still no explanation. As far as I can tell there's nothing to be done here. Any bank or fintech can freeze your account overnight, with no clear reason. Who else has been through this? And…

Wise permanently closed my account and is holding around €1,000 with no clear refund timeline I had approximately €1,000 in Wise, but most of it was held in Jars/separate balances rather than my main balance. After closing my account, Wise sent me statements showing only €1.24, which appears to be the balance of my main account. I no longer have access to the app, so I cannot even independently verify the exact amount held across all my Jars.

Wise account restricted after adding money from my own bank account My Wise account was restricted shortly after I added money from my own BBVA account. The account is 2 years old, and I have used the same bank account many times before without any issues. Wise only gave me one appeal form and no explanation. This is very frustrating. Has anyone experienced something similar?

@Wise Hello, My Wise account was closed and I have approximately €6,000 remaining in my Wise balance. I do not have an EEA bank account. I have a trusted friend who has a German bank account (DE IBAN).

wise account closed.. what should i do next? my account just got blocked without prior notice. I had funds in it, what should i do next? can i transfer the funds to a different account that isnt under my name?

How likely can I get my Wise account back? I had a Wise account, and I used it to receive my weekly salary from 2023 to 2026. I resigned and stopped receiving any money on it. Three months after my resignation, Wise closed my account because there had been no activity on it. Here, where I live, it is no longer possible to create an account that allows you to receive money. My question is: **how likely is it that I could get my Wise account back?** I don’t need it right now, but I would just like to know if it would still be possible to reopen it in the future.

Terrible experience for a simple dispute, many red flags I write this post to advise people to be careful with Wise, since they lack the basic customer support a bank should provide to its customers. I am Wise client since long time and used it for many transactions live and online during the years. Today I opened a dispute for a payment I made on the 1st of August to a well known online seller. I've never received any confirmation email from the vendor who just disappeared after receiving…