Wise
Wise account blocked for proof of funds. Support is stuck in a loop, asking for the same documents every day. Any advice? Hi everyone, I’m in an absurd situation with Wise's source of wealth checks and I need advice from anyone who might have dealt with this before. My account has been restricted, and to unblock it, I provided very clear and legal documents proving the origin of the funds: An official will/testament Bank statements The related receipts The issue is with their customer support. Every day they give me a different version of the story and keep asking for the exact same documents I have already uploaded, without ever approving them or giving a real reason for the rejection. It’s an endless loop and it feels like I’m only dealing with automated, copy-paste responses. Has anyone experienced this kind of block? 1. Is there a specific way or channel to escalate this to a higher department so a competent human can review the documents? 2. Does it make sense to immediately file a complaint with a financial ombudsman to force them to respond? Thanks for any help.
