Stripe

@stripe WARNING TO BUSINESS OWNERS: Be careful using Stripe. My account was closed over 180 days ago, and Stripe has kept my remaining balance frozen for over 7 months. Their 180-day holding period has passed, yet I'm still fighting to get MY money back.

Wow! There's been a lot of demand for Founder's Club Keys in the past week 👀🔑 People love that they can mint directly with their debit card. Unfortunately, the influx of demand prompted @stripe to cancelled payment processing on the vhcls app. We're already working to get things sorted, so card payments will be live again soon. Apologies if you tried to mint and your transaction was blocked. We'll share an update once payments are back up. 🏁

@stripesupport I have processed 3,756 successful orders with only 7 disputed ones—a dispute rate of just 0.18%—yet they have withheld 25% of my funds as a reserve. Do you know how much money they are holding? £29,262.81! This is severely impacting my business operations.

Stripe closed my add-on account 😑 Haven’t even made any sale yet. @bachs_hq hwfa?

@StripeSupport @stripe My account was closed July 17. You paid out CA$20,033.12 on July 16, then pulled it back out of my bank on July 20. It has been almost 3 months. I filed a formal complaint by email. Can the risk team please review a release? Happy to DM details.

💔 @Stripe this is seriously unacceptable. We built a legitimate software business, processed real customer payments, and followed the requirements then suddenly our account gets shut down as “unacceptable risk.” No specific violation. No actual explanation. Just closure, refunds, and our funds being held. If we supposedly violated a policy, tell us WHICH policy and WHAT exactly triggered this decision. A vague “high risk” response is not an explanation. Can a real person at @stripesupport please review this and give us an actual answer?

14 months of holding my funds with no disputes and money is still held by them. Not replying to my emails.

@Stripe @StripeSupport Urgent helper needed! My account was hacked and a £24k fraud is currently underway. £6k has already gone through, and £18k is showing PENDING refund to the hacker right now. Please stop the pending refunds immediately! Support case ID: [redacted]

@patrick I’ve been with Stripe 1.5+ years, processing 5,148 payments with only 21 disputes (0.408%). Stripe closed my account and is holding 100% of my funds for 120 days, citing “higher risk” without details. I’ve requested a further review. Could you please look into this?

Polar has kicked lastspot off their platform completely. I switched all payments to Stripe a day in. They will also be holding any money made from it for the next 120 days. I knew it was going to happen. If your still running outbid style clones using Polar be aware.

Fuck stripe. We have 0 disputes We submitted over $1 million in processing statements from another payment processor. Looking down from their Ivory tower, believing they have the justification to hold 25% of our gross revenue until they see fit. Respectfully go fuck yourself. This is the exact reason we diversify payment processors. If you only have one or two ways to collect credit cards, you are setting yourself up for failure.

@Stripe @StripeSupport I genuinely don’t know how else to get help at this point. On September 2, our Stripe account was unexpectedly closed after 3+ years with Stripe. We have had zero disputes or chargebacks on this account, no fraud issues, and no refund issues. https://t.co/WMlUu9voIe

Stripe holding funds Stripe closed my account and is holding funds after saying they will release it

Stripe closed our account as "high risk" 0 disputes, 0 chargebacks, biggest order was €300. Anyone been through this? Not really sure where else to post this, so here goes. We run a small online shop selling trading card game stuff mostly Pokémon TCG, plus sleeves and accessories. Last week Stripe closed our account and the reason given was basically "your business is considered high risk." That was it. The thing that's driving me crazy is that nothing happened. We've never had a single dispute. Not one chargeback attempt. No fraud reports, no complaints, nothing weird on the account at all. We're not even doing serious volume our biggest order ever was around €300. So I genuinely don't know what we did to end up in that bucket. I've tried live chat several times. Either I get a reply that doesn't answer what I asked, or the ticket just gets closed. I'm not asking them to reverse it on the spot, I just want to know what actually flagged us and whether a review is even an option. So far I can't get anyone to tell me either way. So, questions for you all: Has anyone here actually gotten an account back after a high-risk closure? If yes, what did you do that worked? Is there a better way to escalate than live chat some email or form that gets to a human? And is this just how it goes for collectibles/TCG sellers, or did we get unlucky? If someone from Stripe happens to see this and can nudge me toward the right channel, I'd really appreciate it. Happy to share the account details privately with anyone who can actually look it up. Thanks any pointers help at this stage. Update: My account has been reinstated i have now processed 2 payments and everything seems okay. Update: My account got Payout restricted i needed to send a ID verify what i just did lets hope i can get my Payouts reanabled again **Update: My account was just shut down by Stripe for being deemed “high risk.”** …

Day 1 asking @stripe for help. Our small business account was closed in Dec 2025. 180+ days later, Stripe still holds our $485.19. 0% chargebacks. No customer disputes. Customers received their services. @StripeSupport investigated, then stopped answering. @patrickc @stripe https://t.co/3xSFw1pbYe

Stripe closed our account with THB 661,975 in legitimate hotel accommodation payments on hold – has anyone in travel experienced this? I’m curious to hear from other merchants, particularly those working with hotel accommodation, travel or other businesses where individual card transactions can be relatively high. We are a legitimate registered Thai company and have been working with Stripe for years. Recently, three of our clients paid us through Stripe for genuine hotel accommodation bookings. The three transactions were: THB 143,843 THB 245,155 THB 272,977 **Total: THB 661,975** These are genuine clients and genuine hotel accommodation bookings. We have hotel reservations and confirmations, customer invoices and payment records, correspondence with the hotels, customer communications, pricing breakdowns and company documentation supporting every transaction. The clients successfully paid their cards and the transactions were processed by Stripe. Stripe then closed/restricted our account and the funds were not paid out to us. Stripe has now told us that the funds will be held **until December 8, 2026.** This is where the situation has become very difficult to understand. We cannot access the THB 661,975, but we also cannot refund the three transactions ourselves. We contacted Stripe repeatedly trying to understand how the clients could receive their money back. Stripe then instructed us that the clients should contact their own credit card issuers and request the funds back through them. The clients actually followed Stripe’s instructions and contacted their card companies. However, their card issuers are telling them that they cannot simply process a refund in this way and that the merchant/payment processor needs to deal with it. So we seem to be stuck in a loop: Stripe has the funds. We never received the funds. Stripe does not allow us to refund the transactions. Stripe t…

@stripe @StripeSupport You closed my business account (NYCBROADWAY LLC) and are holding $5,098 of my funds. Silent for over TWO MONTHS — payments/payouts paused June 16, zero response since. This is my company's money. Ref: [account ID redacted]. Resolve this.

Title: Payment gateway recommendations for a sewing supply business Hi everyone, I’m a sewing and haberdashery supplier. I sell sewing tools and supplies internationally, including to customers in the US. I recently ran into a major problem: Stripe closed my account, and PayPal also didn’t accept my business. I’m now looking for a reliable payment gateway that can work with an international business selling to US customers and accept US credit/debit cards. If you run an online business in a similar situation, I’d really appreciate hearing what payment providers…

@Stripe @StripeSupport I urgently need help with my U.S. Stripe account. Approximately $25,277.78 of legitimate business funds remain withheld after my account was restricted/closed. I have cooperated with Stripe’s review requirements, including completing the requested website .

one day we were processing payments normally the next day stripe shut us down. we're a pretty small ecommerce business selling clothing accessories so this has been a little hard to understand. our stripe account is only about a month old, and suddenly we got a notice that the account was being restricted. we've completed the stripe verification process multiple times and sent in everything from ID documents to proof of our business. there have been zero chargebacks, zero refunds, and no major customer complaints. as far as we know, we're not operating a…