Stripe

Fuck stripe. We have 0 disputes We submitted over $1 million in processing statements from another payment processor. Looking down from their Ivory tower, believing they have the justification to hold 25% of our gross revenue until they see fit. Respectfully go fuck yourself. This is the exact reason we diversify payment processors. If you only have one or two ways to collect credit cards, you are setting yourself up for failure.

@Stripe @StripeSupport I genuinely don’t know how else to get help at this point. On September 2, our Stripe account was unexpectedly closed after 3+ years with Stripe. We have had zero disputes or chargebacks on this account, no fraud issues, and no refund issues. https://t.co/WMlUu9voIe

Stripe holding funds Stripe closed my account and is holding funds after saying they will release it

Stripe closed our account as "high risk" 0 disputes, 0 chargebacks, biggest order was €300. Anyone been through this? Not really sure where else to post this, so here goes. We run a small online shop selling trading card game stuff mostly Pokémon TCG, plus sleeves and accessories. Last week Stripe closed our account and the reason given was basically "your business is considered high risk." That was it. The thing that's driving me crazy is that nothing happened. We've never had a single dispute. Not one chargeback attempt. No fraud reports, no complaints, nothing weird on the account at all. We're not even doing serious volume our biggest order ever was around €300. So I genuinely don't know what we did to end up in that bucket. I've tried live chat several times. Either I get a reply that doesn't answer what I asked, or the ticket just gets closed. I'm not asking them to reverse it on the spot, I just want to know what actually flagged us and whether a review is even an option. So far I can't get anyone to tell me either way. So, questions for you all: Has anyone here actually gotten an account back after a high-risk closure? If yes, what did you do that worked? Is there a better way to escalate than live chat some email or form that gets to a human? And is this just how it goes for collectibles/TCG sellers, or did we get unlucky? If someone from Stripe happens to see this and can nudge me toward the right channel, I'd really appreciate it. Happy to share the account details privately with anyone who can actually look it up. Thanks any pointers help at this stage. Update: My account has been reinstated i have now processed 2 payments and everything seems okay. Update: My account got Payout restricted i needed to send a ID verify what i just did lets hope i can get my Payouts reanabled again **Update: My account was just shut down by Stripe for being deemed “high risk.”** …

Day 1 asking @stripe for help. Our small business account was closed in Dec 2025. 180+ days later, Stripe still holds our $485.19. 0% chargebacks. No customer disputes. Customers received their services. @StripeSupport investigated, then stopped answering. @patrickc @stripe https://t.co/3xSFw1pbYe

Stripe closed our account with THB 661,975 in legitimate hotel accommodation payments on hold – has anyone in travel experienced this? I’m curious to hear from other merchants, particularly those working with hotel accommodation, travel or other businesses where individual card transactions can be relatively high. We are a legitimate registered Thai company and have been working with Stripe for years. Recently, three of our clients paid us through Stripe for genuine hotel accommodation bookings. The three transactions were: THB 143,843 THB 245,155 THB 272,977 **Total: THB 661,975** These are genuine clients and genuine hotel accommodation bookings. We have hotel reservations and confirmations, customer invoices and payment records, correspondence with the hotels, customer communications, pricing breakdowns and company documentation supporting every transaction. The clients successfully paid their cards and the transactions were processed by Stripe. Stripe then closed/restricted our account and the funds were not paid out to us. Stripe has now told us that the funds will be held **until December 8, 2026.** This is where the situation has become very difficult to understand. We cannot access the THB 661,975, but we also cannot refund the three transactions ourselves. We contacted Stripe repeatedly trying to understand how the clients could receive their money back. Stripe then instructed us that the clients should contact their own credit card issuers and request the funds back through them. The clients actually followed Stripe’s instructions and contacted their card companies. However, their card issuers are telling them that they cannot simply process a refund in this way and that the merchant/payment processor needs to deal with it. So we seem to be stuck in a loop: Stripe has the funds. We never received the funds. Stripe does not allow us to refund the transactions. Stripe t…

@stripe @StripeSupport You closed my business account (NYCBROADWAY LLC) and are holding $5,098 of my funds. Silent for over TWO MONTHS — payments/payouts paused June 16, zero response since. This is my company's money. Ref: [account ID redacted]. Resolve this.

Title: Payment gateway recommendations for a sewing supply business Hi everyone, I’m a sewing and haberdashery supplier. I sell sewing tools and supplies internationally, including to customers in the US. I recently ran into a major problem: Stripe closed my account, and PayPal also didn’t accept my business. I’m now looking for a reliable payment gateway that can work with an international business selling to US customers and accept US credit/debit cards. If you run an online business in a similar situation, I’d really appreciate hearing what payment providers…

@Stripe @StripeSupport I urgently need help with my U.S. Stripe account. Approximately $25,277.78 of legitimate business funds remain withheld after my account was restricted/closed. I have cooperated with Stripe’s review requirements, including completing the requested website .

one day we were processing payments normally the next day stripe shut us down. we're a pretty small ecommerce business selling clothing accessories so this has been a little hard to understand. our stripe account is only about a month old, and suddenly we got a notice that the account was being restricted. we've completed the stripe verification process multiple times and sent in everything from ID documents to proof of our business. there have been zero chargebacks, zero refunds, and no major customer complaints. as far as we know, we're not operating a…

Stripe closed my 6 week old lodging business citing risky payments. The "risky payments" were declines its own risk system generated on my verified guests. Full dated timeline + what I'd do differently. **One lost $750 chargeback led to my payment processor closing my six week old lodging business's account, holding my guests' money past its own written deadline, and then telling me it couldn't release funds it had already refunded. Full timeline, and what I would do differently.** **TL;DR:** Six week old lodging business. One $750 deposit chargeback lost on an AVS mismatch. Four days later an automated risk intervention was added on top of the normal fraud screening. The normal screening had already caught the real fraud on its own. The intervention blocked only verified guests, one of them about fifteen times, and nothing else. Stripe refused in writing to override it, then closed the account citing high risk activity from those blocks. Pulled a service member's already paid out booking back from my bank, missed its own written refund deadline by six days, refunded the day after a BBB complaint, then sent a formal response saying it could not release funds it had already released. Same day it closed my direct application, it approved the same business through [Booking.com](http://Booking.com), and that account is still open. Never a human in the loop. Not on MATCH, which is the one thing that went right. Lessons at the bottom. Short version: turn on AVS decline, never charge deposits, keep two acquirers, and do not build a small business on a rail that can be revoked by a model and appealed to a queue. I am a Navy veteran and I own a small guest house in Tampa, Florida. Five rooms. I launched in mid June and take bookings through Airbnb, [Booking.com](http://Booking.com), Expedia, Vrbo, and directly. I used Stripe for the direct and Vrbo side. **July 17.** A guest who had stayed for five nights filed a chargeback on her $750 security deposit. I contested it with f…

Stripe closed my account after reviewing a $15k payment — ~$45k now held for 120 days. What are my options? Update 2: **The issue has been resolved by Stripe**, and my account is up and running again. I reached out through the Support Center, and Stripe followed up with a series of questions, which I answered honestly and provided the requested information for. I’m not sharing the specific questions here because I don’t want to give bad actors a roadmap for circumventing Stripe’s review process. However, there was nothing in the questions that a legitimate business should be afraid to answer. I appreciate Stripe taking another look at the case and ultimately resolving the issue. —————————————————————————————————————————————————————— Edit: I see threads where people suggesting asking clients to do chargebacks as Stripe won’t help. This is getting scarier. Update 1: Received response from Stripe Based on the information available to us, including documents submitted via your Dashboard to appeal our decision, we've determined that your account still presents an unacceptable level of risk. NO CHARGEBACKS, RETURN CLIENTS, PROOF OF DELIVERY, ARC accredited travel agency and still Stripe did this to my Business. Looking for a processor and thinking of Stripe? One word suggestion- RUN! ——————————————————————————— I’m looking for advice from people who have dealt with Stripe account closures and fund holds. I run a legitimate travel-related business and have been processing payments through Stripe. Recently, I processed a **$15,000 payment from a client**, which triggered a review. Stripe asked for information, so I provided an explanation along with **WhatsApp conversations with the client showing the nature of the transaction and our relationship**. The important part is that this wasn’t a random/new customer. This is a **long-term client whom I have dealt with…

Stripe blocked my LLC after months of disputes — would opening a new LLC in a different state get flagged too? Hey everyone, I've been using Stripe with my US LLC for a while now, and after some time my account got blocked/banned because of the number of disputes (chargebacks) that accumulated on it. I understand why they did it from a risk standpoint, but now I'm trying to figure out my options going forward. My question: if I set up a brand new LLC in a different state and open a fresh Stripe account under that new entity, would I…

Stripe Closed our account and holding money Updates: Stripe and a Dedicated rep has reached out to us, they have re-enabled our account after provided with evidences. " It looks like some transactions on your account were misidentified as unauthorized, which led us to close your account. This was a mistake on our end, and we've just re-enabled your account. " I am guessing due to our volume and high ticket they just didn't wanna take a risk but they should have added a dedicated rep on…

Urgent: Stripe closed our account over alleged unauthorized payments, rejected our appeal, and plans to reverse payments for fulfilled orders! We are the team behind [Apilio.ai](http://Apilio.ai), a Hong Kong technology company operating a MaaS (Model-as-a-Service) platform similar in product category to OpenRouter. We provide customers with access to multiple AI models through our own web platform and API. Then, yesterday morning, we suddenly received an email from Stripe stating that it had identified payments that appeared not to have been authorized by customers. Stripe said this meant that the cardholders or bank-account owners had not agreed to those payments. Stripe…

Can anyone help me understand why Stripe permanently rejected our account after review? Hi everyone, I'm hoping someone with experience in Stripe underwriting or risk can help me understand what might have happened. We run a legitimate Windows RDP and Linux VPS hosting business. Customers purchase monthly hosting plans and receive instant server provisioning after payment. We completed Stripe onboarding with a US LLC, EIN, identity verification, business bank account, website, and all requested business information. Our transaction history was very small: \\- One $1 live payment using my own card to verify…

Stripe closed my account with a 0.18% dispute rate *i will not promote I run a UK ltd, ecommerce, personalised products. Started in March, scaled to \\~£150K/m in 2 months. But then... "After conducting a routine review of your Stripe account... we've found that it presents a high level of risk for disputes." Payments switched off immediately. Payouts held for 120 days, balance released in November. My dispute rate is 0.18% across about 3,900 payments. Their own threshold is 0.75%. We're on 4.7 stars on Trustpilot from 130+ reviews. After a few hours…

Stripe's Automated Billing Loop: Charging a closed/rejected account an annual subscription, then using a \"Balance Transfer\" to seize escrow funds to pay for it I’m posting this here because I’ve hit an absolute wall of automated support canned responses, and I want to highlight an insane systemic loop in Stripe’s risk and billing systems that everyone using the platform should be aware of. Essentially, Stripe's billing systems charged me a $620 platform subscription fee on a permanently restricted account, generated a "negative balance" because I disputed the charge on a product I couldn't use, and then used Section 7.2 to unilaterally claw back \\*\\*$620…

Stuck in Stripe Express \"Payouts Paused\" loop right before payout day. Need urgent help! My Stripe Express account (connected to AfterQuery) is stuck on an identity verification hold ("Payouts are paused"). I uploaded my government ID over 5 days ago, and support escalated it on July 6th, but it is still pending. Today is my official payout day, and my upcoming funds are at risk of being blocked or rejected. This is my 5th time contacting chat support, and they keep giving me the same generic "wait for an email" response with zero action.…

Question for anyone whose Stripe account was permanently closed I'm hoping to hear from people who have firsthand experience with this. My Stripe account was recently permanently closed. During that review, Stripe asked me to provide additional documentation and answer several questions about my business. While I was still working through those requests, I received the notification that **"we can no longer support your business."** I still finished the remaining questionnaire, updated information they had requested (including correcting a bank account that had never received a payout), and submitted…