Mercury
25call outs
3resolutions reported
0call outs with a company response
Read people’s complaints about Mercury account freezes, closures and held funds, with original sources and known outcomes. Records updated 2 October 2026.
Of 25 call outs in this archive, 3 report a resolution, 1 a partial resolution, 5 were unresolved at the last update, and 16 have no established outcome.
What these records establish
5 call outs mention account freezes, 19 account closures and 9 held funds. Issue counts overlap when one incident involves more than one problem.
How we select and count complaints · Monthly archive reports
This archive focuses on account problems. It does not measure overall customer satisfaction or how likely you are to experience a problem. Company identity checks establish affiliation, not the truth of every claim.
41 visible source posts. 0 call outs have a recorded publication checklist.
Filter call outs
MercuryDO NOT USE MERCURY!!! I set up an account for my llc, and deposited $300 to cover the minimal balance. After a little bit my llc got a new email address, so I updated the email address on the account. I was then told that the account was close at my request, with no information on how my funds will be returned. The responses to the emails I have sent have taken days, and they do not directly address the questions in my email, only stating 'the account has been closed at your request, we can't give you any more information'. There is no support number, just the email that is borderline useless. If anyone has had a similar situation please let me know what happened. (UPDATE) I sent several support emails and even called them and received no helpful responses, but yesterday I received an email after weeks of silence saying a check is on the way to me for my initial funds.
Call outs by month of first report
Collection coverage
The new 90-day collection is not complete. Existing call outs are a research snapshot; their volume is not a complaint rate.