Fintech
Wall of Shame
Wise

Today, I discovered that Wise has capped how much we can send or withdraw from our account at roughly 40% of our usual m

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Please retweet. @Wise has blindsided us and put our business at risk. This is insane. We’ve been a Wise customer for years, using their USD bank account to accept payments from our US clients. Today, I discovered that Wise has capped how much we can send or withdraw from our account at roughly 40% of our usual monthly volume. No advance notice. No explanation. We’re suddenly at risk of being unable to make payments on time. Luckily, we have other accounts. Some clients also pay us in Bitcoin. But most of our money comes into Wise. How can @Wise do this after we’ve been a customer for years and processed millions of dollars through it? Customer support can’t help us. We’ve filed a complaint, but who knows if it will go anywhere. In the meantime, we can’t get our money out. We’re being held hostage.

Jan Å kapa@janskapaX

Please retweet. @Wise has blindsided us and put our business at risk. This is insane. We’ve been a Wise customer for years, using their USD bank account to accept payments from our US clients. Today, I discovered that Wise has capped how much we can send or withdraw from our account at roughly 40% of our usual monthly volume. No advance notice. No explanation. We’re suddenly at risk of being unable to make payments on time. Luckily, we have other accounts. Some clients also pay us in Bitcoin. But most of our money comes into Wise. How can @Wise do this after we’ve been a customer for years and processed millions of dollars through it? Customer support can’t help us. We’ve filed a complaint, but who knows if it will go anywhere. In the meantime, we can’t get our money out. We’re being held hostage.

What happened

  1. Original call out

    Today, I discovered that Wise has capped how much we can send or withdraw from our account at roughly 40% of our usual monthly volume.

    Supporting source