Revolut@revolut I’ve been given 5+ ETAs regarding my restricted funds. On the previous occasion, a member of staff assured me it would not go beyond that date. It has now been almost 2 months, with $40,000+ of my funds restricted. Support and escalation teams continue sending what appear to be copy-pasted responses, while complaints I’ve submitted over the past few weeks remain unanswered. These were savings I worked extremely hard for, specifically so I could take time away from work around the birth of my newborn and spend that time with my wife and child. Instead, I’ve been forced into debt and had to borrow money just to cover my family’s basic necessities. Revolut has been made fully aware of my circumstances. The financial pressure and distress this situation has caused me has been overwhelming. I’m currently experiencing a serious mental health crisis and I desperately need this situation resolved. I’m sharing this publicly because I don’t want another family to find themselves in the same position. No one should have to choose between accessing their own money and providing basic necessities for their wife and newborn. @revolut — I urgently need someone senior to properly review this case and provide a clear resolution, not another automated ETA. See you on the other side
