Revolut
Revolut is closing my account on 29 of October after rejecting my appeal when massive paperwork was submitted . **Title: Revolut closing my account after rejecting my appeal – need advice** Hi everyone, Revolut has decided to close my account, and my **in-app appeal was rejected**. I’ve been a Revolut customer for around 5 years. I have legitimate employment and income in Ireland, with payslips going back around 6 years and annual income of **over €40,000**. I also have tax and residence documentation and have provided everything Revolut requested. The transactions that appear to have triggered the review were **repayments of a genuine personal loan from a close friend**. I have a signed agreement and supporting documentation. The Apple Pay top-ups were also **my own money from legitimate income/savings**. During the transaction review, the questionnaire kept asking me about receiving money **on behalf of someone else**, which was not my situation. I contacted Revolut Support because I couldn’t accurately complete the questionnaire, and shortly afterwards I received the closure decision. What is frustrating me most is that after explaining everything by email and providing evidence, I keep receiving what feels like a **copy-and-paste response saying they cannot tell me the outcome because it is “private and confidential.”** I understand there may be information Revolut legally cannot disclose, but **I’m the customer whose account is being closed**. I’m not asking them to reveal security systems or confidential investigation methods — I just want my evidence properly reviewed and to be given as much meaningful explanation as they are legally allowed to provide. This closure is also causing me serious disruption. **I have holidays planned, expenses arranged around this account, and most of my Direct Debits and regular payments are going through Revolut.** With the account being closed, payments are already being affected/reverted. I also have a Revolut loan and credit card, and I had recently arranged for my salary to be paid into Revolut. I have never knowingly used Revolut for fraudulent or unlawful activity and have provided evidence of my legitimate income and financial activity. **Has anyone successfully had a Revolut account closure reconsidered after their appeal was rejected? Is there any way to get this escalated to a proper manual review by Revolut?** Any advice, especially from anyone who has been through a similar situation, would be greatly appreciated.
