Revolut
[GB] Revolut HAS FROZEN all my accounts and investments without warning or explanation Summary: Revolut froze all my accounts without warning or explanation. Customer support only offers useless canned responses, and I鈥檝e been waiting over month with zero progress. Trusting them with my money was a huge mistake. Avoid this company at all costs鈥攚arn everyone you know. My nightmare which is still outgoing with no resolution despite some attempts I will detail below began on July 7th 2026 at 10:29 AS I WRITE THIS 49 DAYS LATER ALL MY ACCESS TO ANY REVOLUT ACCOUNT IS REFUSED This was actually a few days before my first decent holiday in years and my 6+ months of planning now included trying to pay for the holiday and not using Revolut which until now (I joined in 2019) I have used whilst travelling outside of the UK. I have really worked hard for all my savings in over 40 years of working, in the UK and 'getting on my bike' and working Internationally. Revolut without warning or explanation has frozen over 35,000 GBP of my savings that I have earmarked for my living costs in 2026 I have worked Internationally and I don't have any Corporate Pension anywhere, I rely on my savings until my Swiss Pension 2027 and then my UK pension later kicks in. I have tried talking via Telephone Call AI Chatbot Human assistant But their responses are mostly copy/ paste. Here is an example I can see your account is currently under a **routine security review**, which is why your features are temporarily restricted. Are you looking to discuss the timeline of this review, or do you have further questions regarding your account status? OFFERED I have offered to explain any out of line transaction that they might view - NO RESPONSE I have offered to explain via the chat or by telephone, or even have Revolut come to London to talk in person - NO RESPONSE HARDSHIP My principal pension kicks in next year 2027 and I had put into Revolut Savings all the money I would need to tide me over until then. This is money that I would use to pay my Credit card (which I use for my food bill) and other essentials. I asked Revolut to release small funds to cover this monthly amount - REFUSED CLOSE I have lost all faith in Revolut and wish only to take my funds out and close the account. I have asked them to close and this is REFUSED INSTEAD All I get is the copy paste 'routine security review' words, and human people in the chat who say things like this: "Zavi: I really do hear you, and I can see how much strain this has put on you, both the financial side and the emotional weight of it. That's not something we take lightly. I want you to know this hasn't been set aside, we're continuing to work on it, and you'll hear from us as soon as there's an update. I'm sorry this has been such a hard experience for you." This was almost 1 week ago. Guess what, nothing has progressed. All accounts still suspended. INTEREST In the interim the interest rate on my Savings account has reduced on August 1st 2026. I asked Revolut to be able to transfer this money to a non Revolut account as their new Interest rate is not competitive - REFUSED COMPLAINTS I made a formal complaint via email to Revolut and they said yes they made some mistakes in handling my account BUT NOTHING HAS CHANGED re suspension AND IT IS NOW MORE THAN 1 MONTH LATER I have now complained to the UK Ombudsman but their resolution time is in fact multiple MONTHS DEAR REVOLUT I do feel that first you own me an apology, from a real person, not a chatbot And substantial compensation for wasting my time and causing me emotional distress But right now the first thing I want is to move my funds elsewhere and close my accounts with you
