Wise
Wise closed my main account and I don鈥檛 understand why I鈥檓 a Malaysian user, and I鈥檝e been using Wise mainly to transfer money internationally, including sending money to Mexico, Brazil, US, Hong Kong. Most of my transfers were for legitimate purchases of physical collectible toys. I wasn鈥檛 using Wise for illegal products, illegal services, or crypto anything like that. Recently, Wise decided to close my main account, saying that my activity was against their Customer Agreement. I wasn鈥檛 given a clear explanation of what specific transaction or activity caused the closure. I rely on Wise when I travel internationally, so losing my account is a pretty big problem for me. I also have another separate Wise account/situation involving Brazil where they requested Brazilian tax documents, I am not even from BRAZIL ! But that鈥檚 a separate issue from the account that was closed. I鈥檓 trying to understand what I can do now. Has anyone here had their Wise account closed despite using it for legitimate international purchases/transfers? Were you able to appeal the decision or get the account reinstated? I鈥檓 honestly pretty frustrated because I don鈥檛 know what exactly I did wrong or how I鈥檓 supposed to resolve this.
